Cultural Competence: “A set of congruent behaviors, attitudes, and policies that come together in a system, agency or among professionals and enables that system, agency, or those professionals to work effectively in cross-cultural situations.”
Cross, T.L., et al, Towards a Culturally Competent System of Care: A Monograph on Effective Services for Minority Children Who Are Severely Emotionally Disturbed, Washington, D.C.: CASSP Technical Assistance Center, Georgetown University Child Development Center
Teams in various organizations focus on specific projects (e.g. installing a new piece of software) and ongoing topics (e.g. improving customer service). Many of these teams have diverse memberships in terms of age, ethnicity, gender, level, race, etc. More diverse teams can be more creative and productive than more homogeneous teams; they can also become divided and non-functional. Leadership makes the difference.
Culturally fluent leadership is the ability to effectively work with and for diverse customers towards a shared vision. Bill Russell was culturally fluent as he led his Boston Celtics to 11 championships in 13 years as a player and player-coach. His book, “Russell Rules,” identifies 11 leadership lessons. This highly interactive workshop will explore how team leaders can implement several of these lessons in their unique environments. The session is designed for team leaders and open to all.
Culturally Fluent Leaders:
• Listen to the interests and ambitions of each team member
• Help team members focus on “team ego” and team success
• Enable team members to answer the WIFM question (What’s In it For Me?) in a win/win way
• Establish and implement clear decision making processes
• Identify and address conflicts (including cultural conflicts) promptly and fairly
CCFL has updated and adapted Bill Russell’s eleven lessons on leadership for 21st century organizations. This workshop will explore several of these lessons and focus on how team members and team leaders can apply them.
Behaviors Actions taken by individuals, teams and organizations informed by Awareness, Skills and Knowledge are more likely to be culturally effective.
Awareness is the examination and in-depth exploration of one’s own cultural background.
Skill is the ability to collect relevant cultural data regarding the current situation.
Knowledge is the process of seeking and obtaining a sound educational foundation about diverse cultural and ethnic groups.
Power to the Patient is envisaged as a multi-media campaign grounded in community-engaged research to:
• Enable current patients and community residents to raise their voices and demand quality care
• Inform consumers of their right to health care that is effective, understandable and respectful
• Develop tools enabling residents to overcome barriers they face in obtaining quality health care
• Strengthen the cultural and linguistic competence of provider organizations’ clinicians, staff, and leaders
• Control costs and reduce disparities by expanding use of the patient-centered medical home model
• Promote public, policymaker, payer and employer support for patient-centeredness
Power to the Patient will focus on transforming patients’ experiences, provider knowledge and behavior, and the performance of the health care system in improving individual, family and community health and wellness.
Contact: Beau Stubblefield-Tave, Principal, Center for Culturally Fluent Leadership; Beau.firstname.lastname@example.org; 617/501-6951
When I dare to be powerful, to use my strength in the service of my vision, then it becomes less and less important whether I am afraid. Audre Lorde